Complaints policy
The International Journal of Language, Literature and Culture (IJLLLC) welcomes complaints as an opportunity to improve our editorial processes and maintain transparency. We aim to respond to all complaints promptly, courteously, and constructively.
Complaints may concern the journal’s policies, procedures, editorial decisions, or staff conduct. To help us investigate effectively, please include the journal title, volume number, issue number, paper ID, paper title, and page number in your email.
Definition of a Complaint
A complaint is any formal expression of dissatisfaction about a process or decision handled by the journal, such as:
- Long delays or unprofessional communication.
- Authorship or plagiarism disputes.
- Duplicate, concurrent, or multiple submissions.
- Misuse or misappropriation of research results.
- Ethical misconduct or undisclosed conflicts of interest.
- Reviewer bias or unfair editorial judgment.
Policy for Handling Complaints
Upon receiving a complaint, the editorial team will review the issue in good faith, request supporting details if necessary, and make a fair determination. If the complaint is valid, corrective action will be taken promptly, which may include content removal, issuing corrections, or other appropriate steps.
Guiding Principles
IJLLLC aims to resolve complaints in a fair and blame-free manner, focusing on system improvement rather than assigning fault. All substantial issues are escalated to the Editor-in-Chief for final review.
How to Make a Complaint
Complaints should be made as soon as possible after publication and submitted via email to:
editor@ijlllc.org