RESEARCH ON VOICE QUALITY IN CALL CENTER DISCOURSE:VALIDATING RELIABILITY THROUGH INTERRATER AGREEMENT ANDPRAAT
Title: RESEARCH ON VOICE QUALITY IN CALL CENTER DISCOURSE:VALIDATING RELIABILITY THROUGH INTERRATER AGREEMENT ANDPRAAT Authors: Dr. Yau-ni WAN, China Voice quality is an important component of effective communication in call center conversations. A qualitative research methodology was used in the present study to examine how Filipino customer service representatives (CSRs) and American customers use voice quality features … Read more